REFUND & RETURN POLICY

This policy is designed to protect both our partners and our business. Abusing this policy will result in account action and may lead to legal consequences.

We allow return requests within 7 calendar days of confirmed delivery. These are reviewed case-by-case and are not guaranteed. Our team will assess the request based on strict eligibility criteria.

A return may be approved if:

• You received the wrong item, quantity, or SKU
• The item arrived damaged or with a manufacturing defect
• The product is unused, in original sealed packaging, and in resalable condition
• You submit a request within 7 days of delivery
• You provide clear photographic evidence and a description of the issue

We do not approve return requests for:

• Buyer's remorse, overstock, or unsold items
• Products opened, used, or handled
• Returns requested after 7 days of delivery
• Items marked final sale, custom-made, or clearance
• Minor cosmetic variations or packaging changes
• Inventory ordered in error or bulk miscalculations

• Store credit is the default refund method
• Original payment refunds are granted only in cases of verified company error
• Shipping fees are non-refundable
• Unauthorized or ineligible returns will be discarded without refund

CITISYNC takes fraud prevention seriously. We actively monitor return activity for abuse, including:

• False damage or defect claims
• Manipulation of product packaging
• Excessive return requests from the same account
• Disputing valid transactions after delivery
• Misuse of promotional credits or offers

Any suspected abuse of our return or refund process may result in:

• Immediate account suspension or termination
• Order cancellation and blacklisting
• Forfeiture of store credit or refund eligibility
• Investigation and documentation for legal purposes
• Referral to collection agencies for chargebacks or fraudulent claims
• Pursuit of civil remedies under commercial fraud and contract laws

• We log all IP addresses, device identifiers, and order histories
• Suspicious activity may be flagged, held, or reported to authorities
• All return requests must match the original shipment data (SKU, quantity, lot number)
• Falsified documentation or fraudulent submissions will be escalated

This Return & Refund Policy is governed by the Uniform Commercial Code (UCC) and applicable federal and state commercial fraud statutes. By placing a wholesale order with CITISYNC, you agree to all policy terms. We reserve the right to pursue legal action and recovery for any loss resulting from return fraud, chargeback abuse, or policy violation.