SHIPPING & CANCELLATION POLICY

We offer multiple shipping options to meet your needs and budget:

Enjoy free standard shipping on orders over $99:

• Order Value: $99 or more (before tax)
• Shipping Method: Standard shipping (3-5 business days)
• Eligible Items: Most products (some exclusions apply)
• International: Free shipping not available for international orders

We strive to process and ship your orders as quickly as possible:

• Processing Time: 1-2 business days for in-stock items
• Backordered Items: 3-7 business days (you'll be notified)
• Custom Items: 7-14 business days (varies by product)
• Holiday Periods: Processing may take longer during peak seasons

You'll receive an email confirmation with tracking information once your order ships.

Important information about your delivery:

• Signature Required: Orders over $200 require signature upon delivery
• Delivery Hours: Monday-Friday, 8 AM-6 PM (carrier dependent)
• Failed Delivery: Packages will be held at local facility for pickup
• Address Accuracy: Please ensure your shipping address is correct
• Weather Delays: Severe weather may cause delivery delays

We ship to select international destinations:

• Available Countries: Canada, Mexico, UK, Australia, and select EU countries
• Shipping Time: 7-14 business days (varies by destination)
• Customs & Duties: Additional fees may apply and are the responsibility of the recipient
• Restricted Items: Some products may not be available for international shipping
• Tracking: International orders include tracking information

Need to cancel your order? Here's what you need to know:

• Cancellation Window: Orders can be cancelled within 2 hours of placement
• Processing Orders: Orders that have begun processing cannot be cancelled
• Shipped Orders: Once shipped, orders cannot be cancelled but can be returned
• Refund Processing: Cancelled orders are refunded within 3-5 business days

To cancel an order, contact our customer service team immediately with your order number.

Need to change your order? We'll do our best to accommodate:

• Address Changes: Must be requested within 1 hour of order placement
• Item Changes: Subject to availability and processing status
• Quantity Changes: May affect shipping costs and delivery time
• Payment Method: Cannot be changed after order is placed

Contact our customer service team for order modification requests.

Stay updated on your order status:

• Order Confirmation: Sent immediately after order placement
• Shipping Confirmation: Sent when your order ships with tracking number
• Delivery Updates: Real-time tracking updates via email and SMS
• Account Dashboard: View all order statuses in your account

If your package is lost or damaged in transit:

• Contact Us Immediately: Within 48 hours of expected delivery
• Documentation Required: Photos of damage or delivery confirmation
• Investigation Period: 3-5 business days for carrier investigation
• Resolution Options: Replacement, refund, or reshipment
• Insurance Coverage: All packages are insured for loss or damage